Tuesday, January 20, 2009

Weekly Feature- Pets In Malaysia!

The focus this week is Pets In Malaysia! Namely, a few cultural and social norms to keep in mind when settling down in Malaysia, as well as the import rules and requirements and various other helpful tidbits.

Moving with your pets to Malaysia is an exciting time for you and your loved ones! Here’s some information that will hopefully shed some light on the local etiquette and a few great pet tips as well for living in Malaysia with!

As with most foreign lands, there are universally accepted standards of right and wrong and there is no need to cover the obvious here. However, as Malaysia is a multicultural society there are certain different cultural and religious characteristics one needs to recognize.

Shoes are commonly left at the front door of houses and some other buildings. A collection of shoes at the door is a giveaway that you may have to remove your shoes. Another sign is if you notice you are the only one wearing shoes!

Many Malaysians greet each other with a less than firm handshake and may then place their right hand over their heart after greeting you. Watch what happens and follow their lead.

In the city, the presentation of business cards or name cards often follow an introduction as a sign of interest in keeping contact with you, either socially or for business purposes. It is actually your prerogative; so use your discretion if it is wise to give your card or kindly excuse yourself for not carrying any of your own. But in doing business, it is a common practice though not compulsory.

Physical signs of affection in public are frowned upon and on the East Coast of Malaysia, men and women keep a safe distance from each other in public.

There are certain areas of mosques that should not be entered by non-Muslims. Signs are often displayed or people will inform you. Conservative dress is always required in all parts of mosques.

Many older people are simply referred to as "uncle" (pakcik) or "aunty" (makcik). People younger than you may also address you with such a term - take it as a compliment.

Many people bow their heads as they walk past people, especially older folk.

Some Malaysians eat with their hand. In many restaurants this is more than acceptable and well worth trying (saves waiting for the cutlery!). A tip though - only use the right hand as the left is used for more basic bodily functions.

If invited to a Malaysian home, the host will be most appreciative if you come bearing gifts, though this is not a must. Whatever you choose to bring - be it a souvenir from back home, some fruits or drinks purchased from a store around the corner - rest assured it would be welcomed sincerely. Even amongst Malaysians themselves, this practice is observed. Bringing a gift is known as carrying buah tangan, which literally means "fruit of the hands".

Many Malaysians are superstitious and there is a fascination with lucky numbers (essential for buying favorable numbers in lottery draws). Ask a Malaysian to explain this interest or when they jot down car license numbers at the scene of an accident.

There is a Chinese word called "kiasu". The English translation means something like "the fear of missing out". This surfaces in many situations - drivers being aggressive on the road, wearing branded clothes and accessories, using mobile phones loudly and piling one's plate the highest at a buffet. What does it all mean? It's about keeping up with the Jones's, it's about, "I'm as good as you", etc. This doesn't mean expats have to be kiasu, but being aware of its presence will help you understand many situations.

As in many Asian countries, Malaysians don't often show anger in public. When others do, many Malaysians are unsure of what to do next. Remain calm, firm and avoid shouting when things do not go your way. Something may be resolved if you are calm, but nothing will be achieved through ranting and raving.

Many Malaysians do not want to disappoint foreigners so a "yes" may not actually be in the affirmative. If you need a definite answer you might try and talk around a topic for awhile until you determine whether it is a real "yes" or a "no-yes".

This has a lot to do with "face". Face is another difficult concept to explain but most Malaysians do not like to "lose face" - i.e., they do not want to give the wrong information or to be called out, no matter what. You can "give face" by being understanding if something goes wrong; by not reminding people of this, by compensating for small mistakes and/or by not making a public spectacle. A difficult one, but very important for surviving in many Asian countries. Try and be a little humble - be honest about your faults and modest about your achievements.

When it comes to pets, living in Malaysia with them is something that most either love or hate! We have told many stories of the love of animals in Malaysia and just how pet friendly it really is - but again, back to the common sense side of this, many do frown upon taking your dog to eat with you at an outside restaurant. Be respectful of each establishment and those around you and many times your dog can tag along. If they do show signs of not wanting or allowing your pets around them, the respect you show in moving away from them will be to you and your pets' advantage.

Many of our customers do report of The De' Ritz Pet Hotel. It is a 5-star hotel for your cats or dogs with an area of 4,000 square feet which is fully air-conditioned. This hotel is located in Ikano Power Centre in Petaling Jaya, about 25 minutes drive away from Kuala Lumpur.

There are also many local hotels that cater for combined pet and people friendly options.

Another option is the Damansara Animal Centre (DAC). We are told it is a modern well-equipped visionary veterinary practice set up at The Pet Safari (Kuala Lumpur), IKANO Power Centre, Mutiara Damansara. The center provides veterinary health care and other pet care services for pet owners around the vicinity of Petaling Jaya and Damansara.

Their primary objective is to provide care for the well being of pets by committing themselves in educating the owners on the responsibility and to highlight the need for health care when owning a pet. Damansara Animal Centre also works together with The Pet Safari (Kuala Lumpur), the largest pet store in Malaysia and a pet friendly shopping mall IKANO for the futuristic idea of convenient shopping with companion pets which caters an accessible pet elevator from the parking lot! That is cool!

Before you arrive with your pets in Malaysia, please remember there are certain rules and requirements for moving with your pets to Kuala Lumpur, Malaysia. Along with the full list of the Import Rules and Regulations, there is also some great information, especially about the quarantine times and facilities.

Thursday, January 15, 2009

Do You Love Your Dog? Thank Oxytocin...

Ever wonder exactly why humans and dogs seem to have an especially close bond? Or why it is so easy to think of your canine children as human children? Apparently, the reason is due to a chemical called oxytocin, a.k.a. the "Cuddle Chemical" or the "Love Drug":
Who needs children when a puppy can provide a similar emotional experience? After playing with their pets, dog owners experience a burst in a hormone linked to infant care, not to mention romantic love and friendship, new research finds... Nicknamed the "cuddle chemical" and the "love drug", oxytocin has been found to dampen stress, combat depression, and breed trust in humans. Read more

Moving to India? No Objection Here!

Just heard from an IPATA member in India- India now requires that all live animals entering the country must have a No Objection Certificate issued before their departure from their originating location.
Dear Ipata Members,

Please note that as of 1.1.09:
  • All pets / animals / livestock travelling into India must have a No Objection Certificate before departure from home country.
  • The NOC is only valid for the dates specified for travel into India along with the corresponding flight number. Any change to flight/ route/ date will require a NEW NOC unless flight has been cancelled by the Airlines.
If you would like any more information on No Objection Certificates or help with an upcoming move to India, please do not hesitate to ask!

Birds to Mexico...

One of the absolute most difficult moves out there, hands down, is moving birds to just about anywhere- especially into Mexico. When talking about birds, you're talking about CITES requirements, which always means an almost unbearable headache and months worth of paperwork. This morning there was a goldmine of an article in my inbox, published on BirdChannel.com, that really explains exactly what goes into moving with birds:
Birds can be imported to Mexico and, yes, they can return to the United States. It requires a tremendous pile of paperwork and enormous patience. It also requires the idea that even though all the paperwork — plus some — has been properly completed, there will probably be something missing — just because. The key is to remain extremely flexible, cooperative and smile in the face of adversity...Read more
This is really a "must read" for anyone who needs to know exactly how to take their feathered-ones along with them!

Wednesday, January 14, 2009

Pets in Germany!

Germany is a fabulous destination with an authentic wilderness of nature reserves and national parks or exciting water parks and indoor pools and much more to keep you and your furry best friend busy. But if culture is more your thing, then there are also plenty of museums, guided tours and lots of elegant big-city charm. Did I mention delightful towns, castles and great food? Rest assured- your prince or princess will certainly enjoy the royal treatment, especially in the capitol city of Berlin- an incredibly pet-friendly place!

Any time spent in Germany would not be the same without at least a visit to Berlin. Here’s some helpful information for any furry friends wondering what there is for them there:

Berlin boasts a large range of quality pet friendly hotels, bed and breakfasts, and rental accommodations, which like you, are pet friendly! They all promise to make you and the most discerning dog very comfortable.

The Regent : Five star luxury for you and your pet with VIDs- (very important dog’s program) ensuring everyone a good night’s sleep, fine cuisine and complimentary treats!

Ritz-Carlton: Another world class accommodation experience with a unique in-house bakery that will happily bake a dog cake decorated with his / her name on it. How’s that for having cake and eating it too? And then there are specially trained dog walkers to work of those calories; you may come along as well!

Then there are also these pet friendly hotels for you to look at:
Alsterhof Berlin

Berlin Plaza Hotel

Comfort Weissensee

Derag Hotel Henriette

However, there are few rules to keep in mind if you’re looking to make Germany your new home:
As per the new European Union requirement dogs and cats must have an id number preferably as a microchip and a passport issued by a vet for the pet itself. If you live in a rented place the permission of your landlord is mandatory.

Germany has a ban on import of a few species and rules vary from state to state. Rottweilers are not completely banned but some locations require that they must pass through a personality test. If they pass, then they can be let into the country but remember a dog has to be kept leashed whenever it’s outside the owner’s property.

The owner is legally responsible for all the pets in this country. Anything that the animal does can draw law suits. So for example your cat ran in the middle of the road and a card driver pulled over causing an accident, the liability lies with the owner and he can be sued. Insurance is available to safeguard owners in such situations.

The entry of dogs into many public areas in Germany is restricted. They are not allowed in butcher shops, grocery stores and any stores where fresh food items are sold. Some cafes won’t allow dogs inside. Shops or places where dogs are not allowed will have a sign on the window with a dog on it.

Also, the import requirements for getting your furry are fairly straightforward, here’s the full list of rules and requirements for importation into Germany. If you need any help with these steps along the way, please do not hesitate to ask!

Keeping these things in mind should help to ensure a safe and smooth transition for both you and your best friend!

Dog to Bosnia- Excellent Firsthand Account!

Our sister site, PetRelocation.com has recently made friends with a recent expat to Bosnia. Rachel, PetRelocation's resident PR director and awfully nice person reached out to Emily after coming across her wonderful expat interview and blog . Emily was nice enough to write up an extensive guest blog post- so for anyone facing an upcoming move to Bosnia, here's pretty much everything you would ever need to know!

Hi Rachel,

I just have time to pen a quick note about importing a dog to Bosnia.

We investigated the different options pretty thorougly, but being Bosnia everything can change very quickly, particularly as they are tightening up the borders in preparation for becoming a candidate for joining the EU.

Bosnia is a part of the UK PETS scheme, which means that we can re-import Jessie back into the UK as long as we keep all her innoculations current and conform with all the conditions for PETS. One of the conditions is that she is given an EU Pet Passport which is only given when they have been microchipped and innoculated against rabies. The passport is valid as long as her innoculation is valid.

Not all European countries are part of PETS (Serbia isn't for example) and if she goes to a country that isn't a part of PETS then she won't be allowed back into the UK without spending 6 months in quarantine.

We looked into flying her into Bosnia, but there isn't an airport that is capable of dealing with the importing of dogs. Sarajevo would be the most likely candidate (and this may change in the future) but as of August 2008 they said that they could not handle importation of any dogs.

This left us with a few options:

1. We could fly her to a neighbouring country and drive from there. Given Serbia is not part of PETS that left us with Croatia. 2 airports in Croatia were candidates: the capital Zagreb (6 hours drive from where we live) or the coastal down of Dubrovnik (9 hours drive). Dubrovnik is a bit of an ex-pat and tourist centre, so although it was further it was easier to find people who could import her there than to Zagreb.

2. We could drive her through Europe.

Option 2 was a lot cheaper, and as we were driving to Bosnia anyway seemed to make the most sense.

So... then the logistics. This is best expressed as The Theory and The Practice:

Theory:

1. Obtain an EU pet passport (for which you need a current rabies innoculation and blood test)

2. Check the EU passport is equivelent for all the countries you plan to pass through. We travelled through France, Germany, Austria, Slovenia, Croatia and finally Bosnia.

3. EU countries are all fine with just a pet passport BUT some issues regarding the rabies vaccination. The UK vacinnation was valid for 3 years, but to travel through France the vacinnation needed to be less than 12 months ago. We gave Jessie a booster although she didn't need one to be on the safe side.

4. Croatia is not a part of the EU and required that we obtain an Export Health Certificate from a UK vet and a transit visa. We emailed the Croatian Vet Authorities (in Croatian) who emailed us back confirming that we would be ok to show the email at the border and it would act as a Transit visa. The important thing was the Export Health Certificate from the UK.

5. Tried to email the Bosnian authorities. Nobody seemed to know what the situation was. The most recent guidelines were issued in Dec 1996, just after the war had finished. The vet authorities passed us onto the customs people who passed us to someone else. We enlisted the help of the British Embassy who didn't get much further. Eventually it was agreed that as long as we had an Export Health Certificate and current rabies jabs that would be fine. We didn't need to have an import visa, partly because noone knew who would be the right person to issue it.

6. Apply to DEFRA in the UK to get an export health certificate. Need to visit the Vet the day before we left as the certificate is only valid for a certain number of days, most of which would be spent driving across Europe so we had to leave it as late as possible to ensure it was still valid when we arrived at the Bosnian border.

Practice:

1. British Vets were not really used to issuing Export Health Certificates. Despite several phone calls reminding them that we needed a qualified vet to sign the certificate there was noone on duty that day. Eventually we located the right person who had attended the right courses. He was very nervous about signing anything that did not totally tally with the rules, as the vets certificates can be taken away.

2. The British authorities have it in their rules and regulations that we needed a Bosnian Import Certificate before they could issue the Export Health Certificate. The Bosnians said noone needed an import certificate and they couldn't issue us with one. This left us somewhat in the middle. Eventually we persuaded them to issue it, leaving us to deal with any issues on the border.

3. The British Authorities said that we needed to transport the dog in a sealed container before issuing us with a certificate. Bear in mind the dog was going in the back of the car on a journey that would take us about 5 days. A sealed container was not a viable option and clearly aimed at animals that were flying. It took many calls to DEFRA before we found someone sensible, who said use your common sense, the reality was noone was going to check. The vet was still very nervous about issuing it and asked us to write on the certificate that we promised to abide by all the guidelines including those of containers.

4. We set off with the dog in the back of the car.

5. No one even looked at our paperwork once they had seen the EU Pet passport.

Dogs in Bosnia:

1. Vets: They are not warm and fluffy. The first time we took Jess to the vet (she had cut her paw on some glass - there is a lot of rubbish in Bosnia and this is a relatively common occurence) they stuck a muzzle on her, held her down with 4 burly men and put a lot of powder onto the wound. Jessie is a very docile dog and this was the first time she had experienced anything like this. She was not impressed.

2. The vets are rough and ready. They fix the animals but they don't worry too much about minimising scars and gentle TLC. That said, they do get the animals better.

3. Jessie is spayed, which is pretty unusual here. Most people can't believe that we have spayed her, I think they think we should be having puppies and selling them on.Very few dogs are castrated.

4. A lot of Bosnians are quite frightened of dogs. They don't really walk them freely in parks. I've had to look quite hard to find somewhere she can have really good run.

5. I checked with DEFRA - a Bosnian vet CAN administer a rabies BOOSTER and it is acceptable to the PETS scheme.

6. British Embassy has a document somewhere describing how one of its employees managed to get their cats ready for the PETS scheme and flew them out back to London via Vienna.

7. It is law (although not commonly observed) that you must have a muzzle for your dog if you are walking in a public place.

8. I keep Jessie passport with ours, but it is worth keeping as it has her microchip number on it - a number that is needed and often checked by the vets, particularly with any further innoculations.

9. Ticks are a nightmare here. Jessie gets ticks often so we are on vigilent tick check and use a lot of Frontline to protect her.

10. The Bosnians do like a good pedigree dog, particularly retrievers/labs. Those who aren't scared of her make a big fuss of her. But they still prefer that she is on the lead. They definitely don't think it is funny if she interupts their picnic lunch (she's a retriever, she's food obsessed, what can I say?)

11. Quite a few people throw food to her in our garden, including chicken bones, left over meat and bread. She put on quite a bit of weight before we realised what was happening. One woman buys her a loaf of bread every day and gives it to her, despite us asking over and over again that she not do so.

12. There are a LOT of strays here (we call them the bad boys in their leather jackets, hanging out and smoking on the street corners, as opposed to Jessie's twin set and pearls look). Jessie obviously adores them. It will break your heart though. People do leave food out for them, especially in the winter, but they can turn into a bit of a pack, with a pack mentality that is at times quite frightening.

Hope that is helpful for you. If you have any more questions then do let me know, and I'll do my best to answer them!
Emily.
Thanks so much for the incredibly helpful information, Emily!

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Tuesday, January 13, 2009

Chinese New Year and Pet Moves

With the Chinese New Year fast approaching, here is something to keep in mind for any furry friends going to or from China- Airport customs will be closed from 1:00 PM on Friday, January 23rd through Sunday, February 1st. They will be open for normal business hours on Monday, February 2nd.

History and Mythology of the Chinese New Year:

Not much is known about when celebrating the New Year first began- however in 104 BC, during the Han Dynasty, Emperor Wu signified “month 1” as the beginning of the year, and hence it is still recognized as such today.

According to tales and legends, the beginning of Chinese New Year started with the fight against a mythical beast called the Nian or "Year" in Chinese. Nian would come on the first day of New Year to devour livestock, crops, and even villagers, especially children. To protect themselves, the villagers would put food in front of their doors at the beginning of every year. It was believed that after the Nian ate the food they prepared, it wouldn’t attack any more people. One time, people saw that the Nian was scared away by a little child wearing red. The villagers then understood that the Nian was afraid of the color red. Hence, every time when the New Year was about to come, the villagers would hang red lanterns and red spring scrolls on windows and doors. People also used firecrackers to frighten away the Nian. From then on, the Nian never came to the village again. The Nian was eventually captured by Hongjunlaozu, an ancient Taoist monk. The Nian became Hongjunlaozu's mount. (Wikipedia)

Happy New Year!